Return & Refund Policy
Thanks for shopping at CS Success Global.
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 working days to return an item from the date you received it.
To be eligible for a return, your item must be original package and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the proof of purchase.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Refund amount will deduct shipping fee, discount amount and commission charge (for buy now & pay later service).
Return and exchange is only allow of wrong item or damage item. Any shipping fee required for the return and exchange will be at your own cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Warranty Exclusion & Limitation
Refer to product description to check warranty period.
The warranty covers the defects resulting from defective parts, materials or manufacturing, if such defects are revealed during the warranty period.
This warranty does not cover any of the followings:
1. Normal wear and tear.
2. Any damages, defects or malfunctioning caused by nature disasters, fires, unexpected events, inappropriate voltage or other external factors.
3. Mechanical or electric damages resulting from incorrect installation, usage or other activities inconsistent with the operation manual or technical specifications attached to the product.
4. The product has been repaired or modified by the customer or any other person.
5. The damage or missing of warranty label.
6. Other accessories that attached to the product.
a. Test instrument: batteries, fuses, test leads or probes, software cd, pouch or storage bags, carrying bags & strap, interface cables, other cables & connectors, earphone, micro SD card & power adaptor.
b. Soldering station: soldering iron or hot air gun, soldering tip or nozzle, heating element, adjustment knob, handle, power or connecting cords, connectors, filters, soldering iron holder or stand, cleaning sponge, cleaning tool & other accessories.
Warranty exclude battery.
If you have any questions on how to return your item to us, contact us [email protected].